FAQ categories
Jump into the topic that matches your current uncertainty.
Models
Go to sectionPlan packages
Go to sectionEasyKit
Go to sectionDelivery
Go to sectionAssembly support
Go to sectionLocal requirements
Go to sectionShop and checkout
Go to sectionCosts and budgeting
Go to sectionImages and package scope
Go to sectionStarting a project
Q
What is the first step?
A: Clarify the use case, location, site status, and model direction before buying plans or requesting EasyKit.
Q
Should I ask for an EasyKit price first?
A: Not usually. A meaningful EasyKit discussion needs model, scope, destination, site access, local review, and delivery context.
Q
What if I do not have land yet?
A: You can browse models and resources, but final feasibility depends on the actual site and local requirements.
Q
What should I prepare before contacting Soleta?
A: Project use, country/region, preferred model, site status, budget direction, local team status, and whether you are interested in plans only or EasyKit.
Models
Q
Should I choose the model before buying a plan?
A: Yes. Plan packages should usually be linked to a selected or strongly shortlisted Soleta model.
Q
Can one model serve different uses?
A: Yes. The same model may serve as compact home, guest house, cabin, rental, retreat, or secondary space, depending on local rules and project goals.
Q
Are current model specifications final?
A: No. Current specifications, images, prices, and package availability are placeholders or pending until verified.
Q
Does choosing a model guarantee local approval?
A: No. Local authorities and professionals define what is allowed and required.
Plan packages
Q
What is a plan package?
A: A Soleta plan package is a documentation product that helps you understand the selected model, discuss the project locally, and choose the next path.
Q
Which plan package should I choose?
A: Planning Information is for early review. Complete Project is for stronger preparation, local review, contractor input, and EasyKit inquiry.
Q
Can I build directly from Planning Information?
A: Usually no. It is intended for early-stage review, not full construction.
Q
Is Complete Project permit-ready?
A: Not universally. Permit requirements vary by country, region, municipality, and project type.
Q
Does a plan package include EasyKit?
A: No. EasyKit is a separate package path.
Q
Are file formats and licenses final?
A: No. Final file formats, license terms, delivery rules, refunds, and upgrade policies are placeholders until verified.
EasyKit
Q
What is EasyKit?
A: EasyKit is the prefabricated package path for selected Soleta models, subject to verified scope, production rules, destination, and project review.
Q
Is EasyKit a complete house?
A: No. EasyKit is not turnkey local construction and does not automatically include local labour, permits, foundation, MEP, finishes, tools, safety, or inspections.
Q
What is the difference between EasyKit Core and Extended?
A: Core is the essential prefabricated path. Extended is a broader prefabricated scope. Final contents depend on model and verified package rules.
Q
Do I need plans before EasyKit?
A: In most cases, yes. Plans create a better basis for local review and EasyKit discussions.
Q
Does EasyKit include GLULAM structure?
A: GLULAM structure is part of the Soleta model logic, but final package contents depend on model and verified scope.
Q
Can I order EasyKit online now?
A: Not yet. EasyKit requires quote, scope, production, delivery, tax, contract, and project review before ordering.
Delivery
Q
Is delivery included?
A: Delivery is project-specific and must be confirmed in the final quote. It should not be assumed as universally included.
Q
Can Soleta give a delivery price without a location?
A: Only a rough placeholder at best. Meaningful delivery pricing needs destination, package scope, access, unloading, and route review.
Q
Who unloads the kit?
A: Unloading responsibility must be confirmed per project. The client or local team may need to arrange equipment and labour.
Q
What if my site has difficult access?
A: Difficult access must be reviewed before quoting or delivery. It may affect delivery method, cost, timing, or feasibility.
Q
Do components need storage?
A: Yes. Components may need protected, stable, dry, organized storage before assembly.
Assembly support
Q
Does assembly support mean Soleta builds the house?
A: No. Assembly support helps your local team; it does not automatically include local labour or turnkey construction.
Q
Can support replace a local engineer?
A: No. Local engineering review and legally required signatures remain necessary.
Q
Which support level should I choose?
A: Remote Support is lighter, Checkpoint Support is structured around key milestones, and Dedicated Assembly Coordinator is for stronger coordination needs.
Q
Can I add support after ordering EasyKit?
A: Potentially, but support is easier to plan before delivery and assembly begin.
Q
Does support include on-site visits?
A: On-site availability is not confirmed. If offered later, it would need separate scope, pricing, travel, and contract terms.
Local requirements
Q
Does Soleta handle my local building permit?
A: No. Local permits and legally required signatures must be handled by local professionals and authorities.
Q
Can Soleta tell me if my project is legal locally?
A: Soleta can help you prepare questions, but legal feasibility must be confirmed locally.
Q
Does EasyKit include foundation or MEP?
A: No. Foundation, mechanical, electrical, plumbing, utilities, heating, cooling, ventilation, and drainage are usually local responsibilities unless a verified package says otherwise.
Q
Do small cabins or guest houses need permits?
A: It depends entirely on local rules, size, use, utilities, location, and municipality.
Q
What local professionals might be needed?
A: Depending on location and project type, you may need engineers, architects, surveyors, inspectors, builders, MEP professionals, or legally required signatories.
Shop and checkout
Q
Can I buy products now?
A: Not yet. Buy, basket, checkout, file delivery, taxes, refund rules, license terms, and order policies are shown as preview until verified.
Q
Why show Buy and Add to basket buttons?
A: They show the intended commercial flow so the site can be evaluated before checkout is enabled.
Q
Are prices final?
A: No. Current prices are indicative placeholders until package files, scope, policies, taxes, and order terms are verified.
Q
Can I download guides now?
A: Not yet. Downloads are preview-only until final files and delivery logic are verified.
Q
Are optional products required?
A: No. Optional products are not mandatory unless a verified package clearly states otherwise.
Costs and budgeting
Q
Is the EasyKit price the total project cost?
A: No. EasyKit is only one part of the total project. Local costs can include foundation, MEP, labour, permits, delivery handling, taxes, storage, tools, finishes, and site preparation.
Q
Can Soleta estimate my total build cost?
A: Not currently as a verified service. Total cost depends on country, site, local labour, design scope, utilities, taxes, materials, and contractors.
Q
What cost categories should I separate?
A: Plan package, EasyKit, delivery, foundation, MEP, local labour, permits, professionals, site preparation, finishes, exterior works, taxes, and contingency.
Q
Are budget worksheets available?
A: Budget and planning tools are previewed in the shop, but final files and checkout are pending.
Images and package scope
Q
Do images show what is included?
A: No. Images, renders, lifestyle scenes, and placeholders help communicate atmosphere and use, but they do not define package scope.
Q
Are furniture, terraces, paths, landscaping, lighting, and styling included?
A: Not automatically. These are local or separate items unless a verified package says otherwise.
Q
Do placeholders represent final assets?
A: No. Placeholders show where future images, data, product covers, diagrams, or technical visuals will be added.
Q
How do I know what is actually included?
A: Only verified package content, confirmed quote, and final order terms define what is included.
Still unsure?
If you are unsure, do not start with the biggest package. Start with the model, plan depth, local requirements, and project stage.
New to the process
Start with the project guide.
Unsure about model
Use the model decision guide.
Unsure about plans vs EasyKit
Use the decision guide.
Need direct help
Contact Soleta with your project context.
Future FAQ visual map
Final CTA
Still have a project-specific question?
Use the FAQ to clarify the path, then send your project context when you need guidance about model choice, plan package, EasyKit, delivery, or support.